{"id":"privacy-policy-tb","title":"Privacy Policy","categories":["footer-menu-information"],"path":"privacy-policy-tb","layout":"default","content":"\u003cComponents.Block\r\n                  templateName={'cms-page'}\r\n                  title={'PRIVACY POLICY'}\r\n                  mod={'legal'}\r\n                  containerMod={'legal'}\r\n                  date={'Last Updated: 12.10.2026'}      \r\n                  \u003e\r\n  \u003csection\u003e\r\n \u003ch5\u003e1. General Information\u003c/h5\u003e\r\n\u003cp\u003eAt \u003ca href=\"http://www.luckywins.com\"\u003ewww.luckywins.com\u003c/a\u003e (hereinafter also \"Casino,\" \"website,\" \"we,\" \"us,\" or \"our\"), we recognize the importance of protecting your personal information. This Privacy Policy (hereinafter also \"Policy\") outlines how we and our subsidiaries collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).\u003c/p\u003e\r\n\u003cp\u003eThis Privacy Policy applies to our website (\u003ca href=\"http://www.luckywins.com\"\u003ewww.luckywins.com\u003c/a\u003e), services, and any interaction you have with us.\u003c/p\u003e\r\n\u003cp\u003eThis website is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under this age. If we become \r\naware that we have inadvertently collected personal data from a person under 18—particularly due to misuse of our website—we will take appropriate \r\nsteps to handle such data in accordance with applicable laws.\u003c/p\u003e\r\n\r\n\u003ch5\u003e2. About Us\u003c/h5\u003e\r\n\u003cp\u003eThe website \u003ca href=\"http://www.luckywins.com\"\u003ewww.luckywins.com\u003c/a\u003e is owned and operated by Novatrix SRL (hereinafter also \"Company,\" \"website,\" \"we,\" \"us,\" or \"our\") that is incorporated under the laws of COSTA RICA with company registration number 3-102-893958 and having its registered address at PROVINCE 03 OF \r\nCARTAGO, COUNTY 07 OF OREAMUNO, POTRERO CERRADO, NORTH SIDE OF MANUEL ÁVILA CAMACHO SCHOOL, COSTA RICA.\u003c/p\u003e\r\n   \u003cp\u003e\r\n     \u003cComponents.Block templateName=\"block-display-by-conditions\" conditions={{showForUserGroups: ['vixatrix'], userOnly: true } }\u003e\r\n      Vixatrix Limited is a company incorporated under the laws of Cyprus with registration number ΗΕ 459370 and its registered address Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021, Limassol, Cyprus, is a payment agent of Novatrix SRL.\r\n    \u003c/Components.Block\u003e\r\n    \u003c/p\u003e\r\n\u003cp\u003eAs the owner and operator of the website, we serve as the Data Controller. We hold this role because, within our business relationship with you, we \r\ndetermine how and why your data is processed, as outlined in this Policy.\u003c/p\u003e\r\n\u003cp\u003eTo ensure that we comply with all legal requirements regarding the processing of your personal information, we have designated a Data Protection Officer \r\n(hereinafter also DPO). The DPO is available to address any questions you may have about this Privacy Policy and to assist with any concerns related to \r\nyour personal data. If you have any questions, wish to exercise your legal rights, or need to file a complaint about the handling of your data, please contact \r\nour DPO at \u003ca href=\"mailto:DPO@novatrixsrl.net\"\u003eDPO@novatrixsrl.net\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\u003ch5\u003e3. Types of Personal Data, Processing Purposes, Legal Bases, and Data Sources\r\n\u003c/h5\u003e\r\n\u003cp\u003eWe collect and process personal data to deliver our services, meet legal requirements, and maintain a safe and secure gaming environment. Personal \r\ndata includes any information that can identify you directly or indirectly. Below, we outline the types of data we collect, why we process them, the legal \r\nbasis for doing so, and the sources from which we obtain this data.\u003c/p\u003e\r\n\r\n\u003ch5\u003e4. Categories of Data We Process:\u003c/h5\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003e\u003cb\u003eIdentity Data:\u003c/b\u003e full name, username, date of birth, sex/gender, nationality, and identification numbers (e.g., ID or passport).\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eContact Details:\u003c/b\u003e residential address, documents confirming proof of address, email address, phone number, and other available means of \r\ncommunication.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eFinancial Data:\u003c/b\u003e bank account details, payment card information, documents confirming your source of funds or source of wealth (bank \r\nstatements or proof of income).\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eTransaction Data:\u003c/b\u003e details about your deposits, withdrawals, and other financial transactions.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eGaming Data:\u003c/b\u003e details about the games you play on our website, login/logout times, wagering activity, bonuses claimed, and history of responsible \r\ngaming measures.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eTechnical Data:\u003c/b\u003e IP address / location data, login information, browser type and version, timezone settings, operating system, platform, and other \r\ntechnology used to access our website.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eMarketing and Communication Data:\u003c/b\u003e  your marketing preferences and communications with us.\u003c/li\u003e\r\n    \u003cli\u003eOr other data you provide us during communication.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch5\u003e5. Purposes of Processing and Legal Bases:\u003c/h5\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003e\u003cb\u003eService Delivery:\u003c/b\u003e managing accounts, processing transactions, verifying identity, responding to queries, and providing access to promotions.\u003cbr/\u003e\r\n    For this purpose, we rely on the legal basis of performance of a contract.\r\n\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eCompliance with Legal Obligations:\u003c/b\u003e adhering to Anti-Money Laundering (AML) laws, conducting Know Your Customer (KYC) checks, enforcing \r\nresponsible gaming measures, and complying with regulatory reporting. Your verification data (KYC) may be used across all websites and brands \r\noperated by Novatrix SRL.\u003cbr/\u003e\r\n    This processing is carried out under legal obligation.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eFraud Prevention and Risk Management:\u003c/b\u003e detecting and preventing fraud, bonus abuse, unauthorized activities, and maintaining high-risk \r\ncustomer records.\u003cbr/\u003e\r\n    We rely on legitimate interests (to protect our business and users) as the legal basis for this purpose.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eMarketing and Personalization:\u003c/b\u003e sending promotional offers, personalised advertisements, and marketing communications based on \r\npreferences.\u003cbr/\u003e\r\n    The legal foundation for this processing is your consent and/or legitimate interest.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eAnalytics and Service Improvement:\u003c/b\u003e analysing website traffic, resolving technical issues, optimising user experience, and conducting research.\u003cbr/\u003e\r\n    We use legitimate interest as the legal basis for this specific purpose.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eAI-Assisted Customer Communications:\u003c/b\u003e we integrate third-party conversational AI tools into our messaging platform that assist us with \r\nmanaging conversations, quickly retrieving support tickets and customer profiles, analysing patterns, and delivering smart, helpful responses.\u003cbr/\u003e\r\n    We rely on legitimate interest in streamlining our operations.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eSecurity Assurance:\u003c/b\u003e monitoring and enhancing platform security.\u003cbr/\u003e\r\n    For this purpose, we rely on legitimate interest and legal obligation.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch5\u003e6. Sources from Which We Collect Data:\u003c/h5\u003e\r\n\u003cp\u003eWe collect personal data from various sources to ensure compliance, security, and a seamless user experience. These sources include:\u003c/p\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003e\u003cb\u003eDirectly from you\u003c/b\u003e – Information you provide when registering, using our services, or communicating with us.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eVerification providers\u003c/b\u003e – Services that confirm your identity, age, or address.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eFinancial institutions\u003c/b\u003e – Banks and payment service providers involved in processing transactions.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eAML and PEP databases\u003c/b\u003e – Databases used for anti-money laundering (AML) checks and identifying politically exposed persons (PEPs).\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eRegulatory authorities and responsible gaming databases\u003c/b\u003e – Official sources that help us meet legal and responsible gaming obligations.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eBusiness partners\u003c/b\u003e – Affiliate networks, advertising platforms, and analytics providers that may share pseudonymised data for marketing and \r\nservice optimisation.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch5\u003e7. Disclosure of Personal Information\u003c/h5\u003e\r\n\u003cp\u003eTo provide our services, we may need to share your personal data with trusted third parties, including:\u003c/p\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003e\u003cb\u003eGroup Members:\u003c/b\u003e We may share your data within our group for fraud prevention, bonus abuse, AML, and Responsible Gaming purposes. If you \r\nconsent, we may also share your data for direct marketing about other products within the group.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eGame Providers:\u003c/b\u003e Some of our game providers may need access to specific data (e.g., username, IP address) to offer games on our site. You \r\ncan review their privacy policy on their website.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003ePayment Providers:\u003c/b\u003e We may share your data with payment providers to process transactions. You can review their privacy notices on their sites.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eMarketing Partners:\u003c/b\u003e If you consent to marketing, we may share your contact details with partners who handle promotional emails, SMS, and \r\ncalls.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eRegulatory Authorities:\u003c/b\u003e We may share data with law enforcement or regulatory bodies if required by law. We will challenge unreasonable or \r\nvague requests when appropriate.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eThird-Party Communication Software:\u003c/b\u003e We use third-party services to assist with email and live chat communications.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eConversational AI Service Providers (OpenAI, Google Gemini, Anthropic):\u003c/b\u003e These providers act as Data Processors. They are granted \r\nrestricted access to our customer messaging data to support, automate, and optimise our marketing and customer service workflows.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eAML and KYC Verification Tools:\u003c/b\u003e To comply with legal obligations, we may share data with third-party tools for age, identity, and fraud checks.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eBusiness Transfers:\u003c/b\u003e In the event of a merger, acquisition, or sale, your personal data may be transferred, and we will inform you before such a \r\nchange occurs.\u003c/li\u003e\r\n    \u003cli\u003e\u003cb\u003eData Processors:\u003c/b\u003e We may also share data with our lawyers, consultants, and regulatory bodies under strict data processing agreements to \r\nensure your data’s protection.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eWe ensure all third parties process your personal data lawfully and securely, only for specific purposes, and in accordance with our privacy policy. We do \r\nnot allow third parties to use your data for their own purposes. We also minimise the data shared to what is necessary for their role.\u003c/p\u003e\r\n\r\n\u003ch5\u003e8. International Data Transfers\u003c/h5\u003e\r\n\u003cp\u003eIf your personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:\u003c/p\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003eStandard Contractual Clauses (SCCs) approved by the European Commission.\u003c/li\u003e\r\n    \u003cli\u003eTransfers to countries deemed to have an adequate level of data protection.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch5\u003e9. Data Retention\u003c/h5\u003e\r\n\u003cp\u003eWe will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.\u003c/p\u003e\r\n\u003cp\u003eWhen determining retention periods, we consider factors like the purpose of data collection, applicable laws, the nature of the data, and the potential risks \r\nof unauthorized use or disclosure.\u003c/p\u003e\r\n\u003cp\u003eDue to anti-money laundering regulations, we are required to keep your personal data for a minimum of five years from your account closure. Requests for \r\ndata erasure before this period cannot be processed.\u003c/p\u003e\r\n\u003cp\u003eWe may also retain anonymised data for improving our services and marketing communications, without involving automated decision-making.\u003c/p\u003e\r\n\r\n\u003ch5\u003e10. Consent and Your Rights\u003c/h5\u003e\r\n\u003cp\u003eBy using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. Under GDPR and \r\nPIPEDA, you have the right to:\u003c/p\u003e\r\n\u003cul\u003e\r\n    \u003cli\u003eWithdraw consent at any time, subject to legal or contractual restrictions.\u003c/li\u003e\r\n    \u003cli\u003eAccess, correct, or request deletion of your personal information. You can obtain a copy of your personal data by using the data download tool \r\navailable in your personal account.\u003c/li\u003e\r\n    \u003cli\u003eRestrict or object to data processing.\u003c/li\u003e\r\n    \u003cli\u003eRequest data portability.\u003c/li\u003e\r\n    \u003cli\u003eOpt-out of marketing communications.\u003c/li\u003e\r\n    \u003cli\u003eLodge a complaint with applicable supervisory authority if you believe your rights have been violated.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch5\u003e11. Automated Decision Making\u003c/h5\u003e\r\n\u003cp\u003eWe generally do not rely on fully automated decision-making in our business processes. However, if we do use such processes in specific cases, we will \r\ninform you separately, where required by law.\u003c/p\u003e\r\n\r\n\u003ch5\u003e12. Data Security\u003c/h5\u003e\r\n\u003cp\u003eWhen managing your Player Account, we adhere to strict legal requirements for personal data protection.\u003c/p\u003e\r\n\u003cp\u003eWe maintain reasonable technical, physical and administrative security measures to protect your personal data against loss and any form of unlawful \r\nprocessing (such as theft and unauthorized access). Any Personal Information you provide to us is exchanged on a secure server. Access to your personal \r\ndata is limited to employees, agents, contractors, and third parties who require it for business purposes.\u003c/p\u003e\r\n\u003cp\u003eYour Player Account can only be accessed using your unique ID and password. You can also enable two-factor authentication (2FA) for added protection. \r\nIt’s important that you keep your login details confidential and ensure they are not accessible to anyone else.\u003c/p\u003e\r\n\r\n\u003ch5\u003e13. Changes to This Privacy Policy\u003c/h5\u003e\r\n\u003cp\u003eWe may update, modify, or revise our Privacy Policy as technology advances and legal requirements change. We encourage you to review it periodically \r\nto stay informed of how we are protecting your information.\u003c/p\u003e\r\n\r\n\u003ch5\u003e14. Contact Information\u003c/h5\u003e\r\n\u003cp\u003eIf you have any questions about this Privacy Policy or your personal information, please contact our DPO at \u003ca href=\"mailto:DPO@novatrixsrl.net\"\u003eDPO@novatrixsrl.net\u003c/a\u003e. You can also contact our support teams via \u003ca href=\"mailto:support@luckywins.com\"\u003esupport@luckywins.com\u003c/a\u003e and live chat.\u003c/p\u003e\r\n      \u003c/section\u003e\r\n\u003c/Components.Block\u003e\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","blocks":{"userOnly":"","showForUserGroups":"","isMobilePanelImageGreen":"","categoriesMenuImage":"","pageGameMenuImage":"","anonOnly":"","data":"","comment":"","mainPageBG":"","isMenuImageColored":"","mainMenuImage":"","mobilePanelImage":"","hideForUserGroups":"","showForCountries":"","hideForCountries":"CA,IN,ZW","showOnWeekDaysNumbers":"","timeStart":null,"timeEnd":null,"showForLicenses":"","hideForLicenses":"","title":"Privacy Policy | Luckywins","keywords":"","description":"","canonical":"","noindex":""}}